Shipping included on every book30 days to ask for a full refundGet the iPhone appHelp
Honest questions

Things people ask.

The questions people keep asking, with honest answers. Still curious? Ask us.

The basics

What is remembr, really?
An iPhone app that turns the photos already on your phone into a real printed book and sends it to your door. Buy a single book whenever you want one, or subscribe and have one arrive on a schedule. You order in the app; the website does not take book orders.
How often do books ship?
As often as you like. Monthly, quarterly, yearly, or only when you ask for one. You pick the rhythm in the app and you can change it whenever.
How many pages in a book?
A book starts at 40 pages (a few sizes start at 48 or 60). You can make it longer when you have the photos for it, and a longer book costs a little more. If there are too few photos to reach the minimum, the app adds blank pages and tells you.

Photos & privacy

How do you pick the photos?
We score every photo for sharpness, smiles, framing, exposure, and whether it’s a duplicate or a screenshot. The keepers float to the top. You can swap any of them when you review the book.
Where do my photos go?
Most stay on your phone. We score every photo on-device. After you agree in the app, copies of a small shortlist of likely keepers go through our backend to our AI partner (Anthropic) to fine-tune the order, layout and captions. When you order, the finished, laid-out PDF goes to our print partner (Gelato). The agreement comes before your first book, and the app cannot make a book without it. Read the details on privacy.

Designing & previews

Do I have to design anything?
No. We pick the photos, lay them out, design the cover and add a one-line caption. If you do want to take over, the editor is free for everyone.
Can I preview the book before it prints?
Yes. You review every book in the app before it is printed and can swap photos, change the cover or edit captions. Nothing ships without your say-so unless you switch on Auto-ship, which sends a book once its review window has ended and you next open the app.
Can I change the cover?
Yes. You can change the cover photo when you review the book.

Billing & shipping

When am I charged?
A single book is charged when you order it. A subscription renews automatically at the price shown, each billing period, until you cancel. Billing runs through Stripe, not the App Store.
Can I cancel anytime?
Yes. In the app, open Me and tap Manage plan. We email you a billing link where you can cancel, and nothing more is billed after that. Billing is through Stripe, not the App Store, so it won’t be in your iPhone subscription settings. See support.
Do you ship internationally?
Shipping is included in every price, wherever we can reach you. Our print partner produces regionally, and we open a country as production comes online there for our formats. Not sure about yours? Ask us, or read more on shipping.
What if the book arrives damaged?
Email us a photo and we’ll send a new one, free.

Gifts

Can I send a book to someone as a gift?
Yes. When you order a book in the app, switch on “Send as a gift”, add their address and a short message, and the book is posted to them with your message on the first page. Gift codes are not available at the moment, see gifts.
Still wondering?

Ask us anything.

A real person answers, usually within a day. We don’t use chatbots and we don’t outsource support.