Damaged on arrival
Email a photo to help@remembr.co. We’ll send a fresh copy in 7 days, on us. Keep the original, or recycle it.
We’d rather you have an empty wallet’s worth of joy than a full one and a book you don’t love. So returns are easy and almost never asked for.
Email a photo to help@remembr.co. We’ll send a fresh copy in 7 days, on us. Keep the original, or recycle it.
Within 30 days of arrival, ask for a refund. We’ll refund the full charge for that book. No questions, no form, no return needed.
Two taps in the app. From that point forward, nothing more is billed and nothing more ships. Your past books are yours.
Travelling, sick, or just light on photos? Tap “skip this one.” The next book picks up where it left off.
Returning a 2-pound hardcover across the country is wasteful and annoying. Keep it as a coaster, send it to a friend, or recycle the binding and the paper separately. Refund still applies.
Open the app, tap your name, tap “cancel subscription.” You’re done. We won’t hold the door, won’t send a save-me email, and won’t bill you again. You can come back whenever, your photo scoring history is kept for 12 months in case you change your mind.
Refundable in full any time before the first book ships. Email us or use the cancel link in your confirmation.
Replacement claims need to be opened within 14 days of delivery. We can’t replace books damaged after they reach you (spilled coffee, dog enthusiasm, etc.), but we offer 30% off a reprint if you want one.
Refunds are about trust, not policy. If something feels off, email us. We’ll figure it out.
Fully refundable. You owe us nothing if you walk away before the first book ships.