Damaged on arrival
Email a photo to hello@remembr.dk. We’ll send a fresh copy in 7 days, on us. Keep the original, or recycle it.
Love it, or your money back.
We’d rather you have an empty wallet’s worth of joy than a full one and a book you don’t love. So returns are easy and almost never asked for.
Don’t love your book
Within 30 days of arrival, ask for a refund. We’ll refund the full charge for that book. No questions, no form, no return needed.
Cancel any time
Profile → Subscription in the app, then cancel. From that point forward, nothing more is billed and nothing more ships. Your past books are yours.
Skip a book
Travelling, sick, or just light on photos? Tap “skip this one.” The next book picks up where it left off.
How a refund actually works
- Email hello@remembr.dk within 30 days of arrival.
- Tell us in one sentence what didn’t click. (You don’t have to, but it helps the next book.)
- We refund the full amount to the original payment method within 3 business days. Most banks show it the next morning.
You don’t have to ship the book back
Returning a 2-pound hardcover across the country is wasteful and annoying. Keep it as a coaster, send it to a friend, or recycle the binding and the paper separately. Refund still applies.
Cancellation
A subscription renews automatically at the price shown until you cancel it. Open the app, tap Profile → Subscription, and cancel from your billing page. Billing runs through Stripe rather than the App Store, so it isn’t in your iPhone subscription settings. Prefer a human? Email hello@remembr.dkand we’ll do it the same business day. We won’t hold the door, won’t send a save-me email, and won’t bill you again.
Damaged in transit (the fine print)
Replacement claims need to be opened within 14 days of delivery. We can’t replace books damaged after they reach you (spilled coffee, dog enthusiasm, etc.), but we offer 30% off a reprint if you want one.
Refunds are about trust, not policy. If something feels off, email us. We’ll figure it out.
Still on the fence?
Try a single book.
Don’t love it? Ask within 30 days and we refund the whole charge. No form, no return, no questions.
