The legal bit, in plain English.
This is the agreement between you and Feldt Holding ApS. We try to write terms a real person can read. Please do.
1. Who we are
remembr is a service operated by Feldt Holding ApS, CVR 14274995, Martinsvej 5, st., 1926 Frederiksberg C, Denmark. When this page says “we,” “us,” or “remembr,” we mean that company. When it says “you,” we mean the person using the service.
2. What you’re agreeing to
By using the app, starting a plan, or ordering a book, you agree to these terms and to our privacy policy. If you don’t agree, please don’t use the service. (We won’t take it personally.)
3. Your account
You need to be 18 or older to create an account. You’re responsible for keeping your sign-in safe and for everything that happens under your account. If something’s off, email hello@remembr.dk and we’ll lock it down.
4. Plans and single books
You can buy a single printed book in the app whenever you like. It is charged when you place the order, before it goes to print.
A plan delivers printed books on the rhythm and in the formats shown when you subscribe. You pay in advance, monthly, every 3 months or yearly, as you chose when you started. Billing runs through Stripe, not the App Store, and the plan renews automatically at the price shown until you cancel it. You can cancel any time from the app (Me, then Manage plan, which sends a billing link to your email) or by emailing us. Cancelling stops future charges. Books you have already ordered are still printed and delivered.
5. Pricing
Prices are shown in US dollars or euros, depending on where you are. The amount you confirm at checkout is the amount you pay, and it includes printing and shipping. We may change prices for new customers at any time; we won’t change the price you’re already paying without 30 days’ notice and the option to cancel.
6. Shipping & risk of loss
Books are printed and shipped through Gelato, our print-on-demand partner, using its regional carriers. Risk of loss passes to you when the carrier marks the package delivered. If a book arrives damaged, see returns. Tell us within 14 days of delivery and we’ll re-print and re-ship it.
7. Returns, refunds & your right to withdraw
Love it or your money back, within 30 days of each book’s delivery. Full details and edge cases live on returns.
If you live in the EU or EEA, you normally have 14 days to withdraw from an online purchase without giving a reason. That right does not apply to goods made to your own specification. A printed book made from your photos is such a good, so you cannot withdraw from a book order once you have confirmed it. You still have the refund and reprint rights described above. A plan is a service: you can withdraw from it within 14 days of starting it by emailing hello@remembr.dk. If a book has already been ordered under the plan, its price is taken off your refund. To withdraw, email the same address and say which order or plan it is about. A model withdrawal form is available if you ask for it.
8. Your photos & content
You own your photos. Always. By using remembr you grant us a limited, revocable license to lay them out in your book, to send the finished print file to our print partner (Gelato), and, if you agree in the app, to send copies of photos and text to our AI provider as the privacy policy describes. We don’t use your photos for marketing, and we don’t train AI models on them. The license ends when you delete your account.
9. Acceptable use
Don’t use remembr to print content that’s illegal, infringes someone’s rights, or that we’d be embarrassed to put on a press. If a book preview includes anything we’re legally barred from printing, we’ll let you know and not print it. Refunds still apply.
10. Service availability
We can’t promise the app or shipping will never be interrupted. If we mess up an order, we’ll fix it. If we have to suspend the service for maintenance or something outside our control, we’ll say so clearly.
11. Disclaimers & limitation of liability
To the maximum extent permitted by law, the service is provided “as is” without warranties of any kind. We’re not liable for indirect, incidental, special, or consequential damages. Our total liability for any claim is capped at the greater of $50 or the fees you paid us in the previous 12 months. None of this takes away rights you have under consumer-protection law that cannot be waived.
12. Governing law & disputes
Danish law applies to these terms. Your mandatory consumer rights where you live still apply. Most problems can be resolved by email, so please write us first.
13. Changes to these terms
If we make material changes, we’ll email you at least 30 days before they take effect. Continuing to use remembr after that means you accept the new terms. If you don’t accept them, you can cancel before they take effect for a pro-rata refund of the unused part of any pre-paid period.
14. Accessibility
We want everyone to be able to use remembr, including people who rely on a screen reader, keyboard, magnification, or reduced motion. We aim for this website to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, which is the standard referenced under the Americans with Disabilities Act (ADA) and the European Accessibility Act.
In practice that means readable colour contrast, a skip-to-content link, full keyboard navigation with visible focus, text alternatives for images and video, and animations that stop when your device asks for reduced motion. Videos can be paused. The books you order are physical, so the app also lets you review every page at your own pace before anything prints.
If something on this site or in the app is hard to use, tell us at hello@remembr.dk with the page or screen and the assistive technology you use. We reply within one business day and will fix what we can, or find you another way to get the same thing done.
15. Contact
Questions about these terms? Write to Feldt Holding ApS at hello@remembr.dk. For everything else, the contact page has the right inbox.