The legal bit, in plain English.
This is the agreement between you and remembr, Inc. We try to write terms a real person can read. Please do.
1. Who we are
remembr is a service operated by remembr, Inc. When this page says “we,” “us,” or “remembr,” we mean the company. When it says “you,” we mean the human (or authorized gift-giver) using the service.
2. What you’re agreeing to
By making a reservation, starting a subscription, or buying a gift, you agree to these terms and to our privacy policy. If you don’t agree, please don’t use the service. (We won’t take it personally.)
3. Your account
You need to be 18 or older to create an account. You’re responsible for keeping your sign-in safe and for everything that happens under your account. If something’s off, email hello@remembr.dk and we’ll lock it down.
4. The subscription
A remembr subscription is a recurring service where we design and ship a printed book every season (about every three months) for as long as you’re subscribed. You may pause, skip, switch tiers, or cancel at any time from the app.
You’re billed when a book ships. If a season is too light on photos and we skip the book, no charge for that season.
5. The $1 reservation
The $1 reservation holds a spot in the launch press run and locks in a 50% discount on your first book. It’s fully refundable any time before the first book ships. The 50% discount applies to the first book only, is non-transferable, and is subject to availability at launch. We reserve the right to modify or withdraw the promotional discount before launch.
6. Pricing & taxes
Prices on the pricing page are in US dollars and exclude any applicable sales tax. We’ll calculate and show tax at checkout based on your shipping address. We may change prices for new subscribers at any time; we won’t change the price you’re already paying without 30 days’ notice and the option to cancel.
7. Shipping & risk of loss
Books are printed and shipped through Gelato, our print-on-demand partner, using its regional carriers. Risk of loss passes to you when the carrier marks the package delivered. If a book arrives damaged, see returns. We’ll re-print and re-ship within 14 days of delivery.
8. Returns & refunds
Love it or your money back, within 30 days of each book’s delivery. Cancel future shipments any time. Full details and edge cases live on returns.
9. Your photos & content
You own your photos. Always. By using remembr you grant us a limited, revocable license to lay them out in your book and to send the finished print file to our print partner (Gelato). We don’t use your photos for marketing, training, or any other purpose. The license ends when you delete your account.
10. Acceptable use
Don’t use remembr to print content that’s illegal, infringes someone’s rights, or that we’d be embarrassed to put on a press. If a book preview includes anything we’re legally barred from printing, we’ll let you know and not print it. Refunds still apply.
11. Service availability
We aim for 99.9% uptime on the app and reliable, on-schedule shipping. We can’t promise either is perfect. If we mess up an order, we’ll fix it. If we have to suspend the service for maintenance or force majeure, we’ll communicate clearly.
12. Disclaimers & limitation of liability
To the maximum extent permitted by law, the service is provided “as is” without warranties of any kind. We’re not liable for indirect, incidental, special, or consequential damages. Our total liability for any claim is capped at the greater of $50 or the fees you paid us in the previous 12 months.
13. Governing law & disputes
These terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. Most disputes can be resolved by email, please write us first. If we can’t resolve it, any formal dispute will be brought in the state or federal courts located in San Francisco County, California, and both of us consent to that jurisdiction.
14. Changes to these terms
If we make material changes, we’ll email you at least 30 days before they take effect. Continuing to use remembr after that means you accept the new terms. If you don’t accept them, you can cancel before they take effect for a full refund of any pre-paid period.
15. Accessibility
We want everyone to be able to use remembr, including people who rely on a screen reader, keyboard, magnification, or reduced motion. This website is built to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, which is the standard referenced under the Americans with Disabilities Act (ADA) and the European Accessibility Act.
In practice that means readable colour contrast, a skip-to-content link, full keyboard navigation with visible focus, text alternatives for images and video, and animations that stop when your device asks for reduced motion. Videos can be paused. The books you order are physical, so the app also lets you review every page at your own pace before anything prints.
If something on this site or in the app is hard to use, tell us at hello@remembr.dk with the page or screen and the assistive technology you use. We reply within one business day and will fix what we can, or find you another way to get the same thing done.
16. Contact
Questions about these terms? Email hello@remembr.dk. For everything else, the contact page has the right inbox.